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Telephony Overview
Channel Banks
Two technologies are revolutionizing the way the world communicates: telephones and
computers. Telephones are everywhere. For decades, they have been prevalent in offices,
public establishments, and homes. And computers are catching up. However, these two
technologies historically have remained separate. Often, the only thing in common has been
the desk on which they both sit. But the Computer Telephony industry has been combining
the best of telephone and computer technology to let people exchange information more
quickly and easily.
The power driving the Computer Telephony industry is telephone network access to
computer information through almost any convenient, easy-to-use, and available terminal
device, including:
- Telephones (pulse dial, touch-tone, and wireless)
- Analog Display Services Interface (ADSI) phones
- Pagers
- Facsimile (fax) machines
- Personal Digital Assistants (PDAs)
- Personal Computers (PCs)
These terminal devices access a multi-user Computer Telephony platform that supports
applications that process the information within the call and/or route and monitor the
progress of the call. These functions of the Computer Telephony platform are an integral
part of enterprise information systems.
Computer Telephony systems can range from simple voice mail to multi-media gateways.
The equipment used in these systems includes voice response units (VRUs), fax servers,
speech recognition and voice recognition hardware, and Intelligent Peripherals that are
deployed by telephone companies.
Today's businesses need to leverage the power of these diverse, multi-user Computer
Telephony systems to improve productivity, give users more access to information, and
provide communications options and services to both customers and employees. For example:
- Bank customers can use the telephone to access their personal account information stored
in the bank s main computer.
- Business customers can use the telephone to automatically receive information about a
product through a fax machine.
- Employees can access computer-managed voice, fax, and even data (text messages and other
information) through telephones, computers, or both, to effectively connect offsite
workers to the office and to expand relationships with the external community.
The Computer Telephony industry is opening up to offer the power of sophisticated
telephony systems to businesses, large and small, in the same way that the PC industry
opened up in the 1980s. In a little over a decade, the Computer Telephony industry has
grown to encompass many diverse applications and technologies.
VoxTechnologies Corp., is your single-source for rack-mount CTI solutions. It s not
just our name - we are the industry leaders in industrial, mission-critical environments,
including heat, vibration, and redundant power supplies in both AC and DC. Call our
Engineers for custom design assistance today.
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