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ServiceWatch
Also available in PDF
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Designed
to help businesses avoid costly downtime, ServiceWatch® ensures
network services remain up and performing at peak levels. Just
like the telephone dial tone that indicates the availability and
quality of voice service, ServiceWatch delivers application dial
tone to facilitate always-on Layer 4-7 network services.
ExtremeWare
ServiceWatch is a powerful, easy-to-use Layer 4-7 monitoring and
management software solution for mission-critical network
services such as e-mail, e-commerce, and file transfer. It gives
network managers a user's perspective of how their Layer 4-7
network services are performing. If service response time starts
to degrade, ServiceWatch notifies the network manager to take
corrective action before a problem occurs. ServiceWatch is also
a vital capacity planning tool and helps track service level
agreements (SLAs) through historical reporting and graphing of
service availability and response time. Out of the box,
ServiceWatch monitors web servers (HTTP), FTP servers, host and
name servers (DHCP and DNS), mail servers (POP3, IMAP4 and SMTP),
news servers (NNTP), and tests device availability and response
time using ping (ICMP), telnet, and other protocols. Available
as an option, an extensibility API offers additional flexibility
to create scripts linking ServiceWatch to new service types or
to automate customized corrective action.
Easy
and Powerful
To begin using ServiceWatch, simply enter the Layer 4-7 services
to be monitored, along with response-time thresholds and
notification actions. ServiceWatch goes to work right away. When
a service is not responding, or responds too slowly, your
network manager is immediately alerted by your choice of
methods, including e-mail, alphanumeric page, via an SNMP trap
to your network management platform, or through a program on the
server system.
Real-time
Graphs and Reports
ServiceWatch offers the flexibility of different poll rates for
different Layer 4-7 services, plus displays of real-time graphs
and reports of response times per service. All the reports and
graphs are printable for easy record keeping and
troubleshooting.
Combined
with Extreme Networks' switched broadband infrastructure,
e-enabled businesses not only have scalable speed, bandwidth,
size and quality of service across their networks, but also a
proactive way to ensure that Layer 4-7 network services continue
to perform at maximum efficiency.
Capacity
Planning
ServiceWatch graphs and reports can tell you if slow services
are due to a momentary spike in usage or a sustained situation
that needs more network capacity or deployment of Policy-Based
Quality of Service. Through ServiceWatch, service providers and
their customers can validate the service level agreements for
capacity planning and traffic engineering purposes.
 Extensibility
API The extensibility API, an optional feature of ServiceWatch,
allows new service type modules to be easily written in any
programming language. Easy-to-follow examples are provided in
the ServiceWatch manual. With this option, ServiceWatch can be
customized to meet a variety of service monitoring needs.
SNMP
Agent Interface
Service monitoring and configuration can be performed using the
industry standard SNMP. The SNMP agent provides the capability
to view service availability and service performance from a
network management platform. If a service stops responding, or
becomes prohibitively slow, the SNMP agent sends SNMP traps.
Documentation of the ServiceWatch MIBs and instructions for
integrating with HP OpenView are provided in the ServiceWatch
Installation and Users Guide.
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